Monday, July 28, 2008

TO The chief accountant, AGL

Dear Sir

I enclose an electricity bill for 2/19 L**** St which you recently sent me. Once again I draw to your attention that you are not authorized to send me that bill. The bill should be coming from Origin Energy.

I originally responded to your salesman by transferring billing authorization for flats 1, 2 and 3 to you but in view of your bungling I cancelled the authorization for flat 2 on October 31, 2007. I did so on the supplied form and within the allowed time. I enclosed with the form a letter which I have now posted online for all to view. You can view that letter here:

http://agl-oz.blogspot.com/2007/10/letter-to-michael-fraser-chief.html

Your office subsequently rang me to confrm that the cancellation had been received.

To date, however, the cancellation has not been acted on. Please do so NOW!

Your serial incompetence defies belief. All I have ever asked from you is correctly made-out accounts but that seems to be quite beyond you. I have started a blog recording my letters to and about you in the desperate hope that someone there might be motivated by publicity to get your house in order. See:

http://agl-oz.blogspot.com

Neither I nor the Energy Ombudsman have had any success with you so far.

Yours faithfully

Dr John RAY

Tuesday, July 22, 2008

The confusion continues


TO:
Accounts
AGL

Dear Sir,

I have received what appear to be two different gas accounts for the same premises - 1/19 L*** St. Please advise which one is correct. I enclose them.

Also please explain the amounts. I have a letter from the Energy Ombudsman dated 1 May 2008 in which he advises that my gas account was $284.28 in credit. How did I go so rapidly from credit to debit -- and why is the debit much higher than usual?

I note also that my electricity accounts still require action. Please withdraw the debit for 2/19 L*** St -- which you were not authorized to raise -- and reissue the invoice for 1/19 L*** St properly made out to me at that address. I note that I have not yet received ANY electricity bill made out to 1/19 L*** St.

I note that I have paid the electricity bill for 3/19 L*** St as it was clearly made out. Please ensure that your records show that.

You have a propensity to "lose" awkward correspondence but please do not "lose" this letter -- as you will just move your obligation to answer to the Ombudsman if you do that

Monday, July 14, 2008

A tiny bit of progress

TO: Energy Ombudsman, S. Bris.

Thank you for your letter of 11th.

I advise that I have indeed sent in a written reversal of my changeover agreement for 2/19 L**** St electricity supply. I sent it in to AGL using the supplied form and within the specified timeframe. I also included an explanatory letter (copy enclosed) at the same time.

AGL don't do written replies to mere customers unless the Ombudsman prods them so the reply I got from AGL in reponse to my form was by phone -- assuring me that the reversal had been done. Obviously, it has not however.

Please get them moving on it

Thank you for the clarification of the intent of the most recent electricity bills. Next time you are speaking to them you might remind them to reissue the bills with the particulars corrected. I cannot pay them until that is done.

I note that my letter to you of June 27 regarding new gas bill madness from AGL still awaits your reply.

AGL are beyond parody